Don’t Blame My Fellow Retail Workers For Poor Service, Blame Our CEOS
Ever get mad at a delivery person for bringing your pizza late? That used to be me. Now I assume it’s late because an overpaid boss is probably making two employees do the job of 10.
That’s because I worked for two years at a company with the kind of chronic understaffing that plagues many of America’s largest retailers and fast food corporations.
My job was to build merchandise displays at Lowe’s, the home improvement chain. I wasn’t supposed to deal directly with customers. But when people asked me for help, I was often the only employee available. So I wound up doing everything from sawing lumber to cutting keys — all the while worrying about finishing my assigned projects.