Employers’ Productivity Standards Are Not Real Science
Whether you’re working in a warehouse or piano factory, processing insurance claims, or taking care of patients, the use of worker productivity monitoring continues to expand.
Workplaces where jobs are monitored and measured—and workers required to meet certain performance metrics—pose a particular set of challenges for stewards.
Most historians recognize Fredrick Winslow Taylor and his 1911 book The Principles of Scientific Management as the genesis of these schemes. Taylor’s technology was basic by today’s standards: clipboards and stopwatches.
Frank and Lillian Gilbreth (of Cheaper by the Dozen fame) expanded on this by using frame-by-frame film study of workers performing tasks with a specially calibrated “microchronometer,” documenting worker micro-motions and the time they took.