A Union Busting Chatbot?
Is artificial intelligence a new union-busting tool? For the leadership at the National Eating Disorders Association, it would seem the answer is yes.
Two weeks after the Helpline Associates at the NEDA won our vote to unionize and join Communications Workers (CWA) Local 1101, NEDA interim CEO Elizabeth Thompson made a surprise announcement: the Helpline was being eliminated and replaced with a chatbot. Every newly unionized employee would be jobless as of June 1.
The National Eating Disorders Association is the largest nonprofit organization dedicated to eating disorders. Its programs and services raise awareness, build communities of support and recovery, fund research, and put essential resources into the hands of those in need.