Underpaid And Insulted, Maximus Call Center Workers Organize
Their effort to unionize really got underway in 2018 when thousands of workers came forward to allege wage theft totaling $100 million.
Eventually the Department of Labor found wage and hour violations affecting 2,224 workers. The federal contractor at the time, General Dynamics Information Technology, agreed to pay $553,131 in back wages, according to a CWA spokesperson. Maximus bought the company out in November 2018.
But despite the hefty settlement, the organizing began to fizzle because of high turnover.
Then last year, workers walked off the job in Louisiana, Mississippi, Kentucky, and Virginia in March, May, and November, demanding voluntary recognition of their union and higher pay.