Branch’s Closure Sparks Battle Against “Banking Deserts” In Baltimore
By Fern Shen for Baltimore Brew - There’s not much left of the Bank of America branch that closed at Reisterstown Road Plaza last month, just two still-working ATMs outside the building. Banks are shuttering brick-and-mortar branches across the country as the industry moves online and, looked at that way, 6538 Reisterstown Road in Northwest Baltimore is just one more of them. And yet on a recent afternoon, a long line of people were waiting to use these ATMs – a line that grew longer when one of the machines quit working. Interviewed as they stood on the sidewalk, customers complained that they missed being able to sit at a desk or stand at the counter and talk to a human being. “I would come here to handle my business – not just getting cash – and now they’ve made it complicated and inconvenient,” said Vanessa Palmer, 61, who lives minutes away and said she’s been coming to this bank branch for many years. “You’re outside with all that money,” said Carlotta Taylor, 72, raising the issue that many customers do not feel safe at an open-air ATM. “What happened – they’re closed?” a woman said, rattling the locked door and peering inside. Advocates say the residents of less affluent communities – often lacking Internet access or smart phones or fearful of banking online – still need local bank branches.