911 Services That Dispatch Mental Health Counselors, Gain Traction
Austin-Travis County Emergency Medical Services (EMS) Capt. Jason Castleberry grabbed his shoulder radio, responding to a dispatcher from his office at Austin EMS’s Station 5, “Chip 100, chip 1, are you calling me?” “Yes, we’ve got a confirmed psych call. Are you available?” “Yes, we’ll get moving.”
Castleberry helps oversee the city’s Community Health Paramedic team, abbreviated as CHP, or “chip,” and this was just the type of call I had come to the station that morning to witness. We hopped into the station’s marked SUV, and rolled. “Normally for these, I would go lights and sirens. The reason we’re not is I can tell medic 3 is already on scene,” he tells me, pointing to his monitor.
The monitor also showed that mental health counselors with Integral Care’s Expanded Mobile Crisis Outreach Team (EMCOT) had been dispatched; it didn’t show police among the responders at or heading to the scene.