Maximus Call Center Workers Contracted To Support ACA Open Enrollment Strike In Four States
Call center workers employed by Maximus went on strike at four locations—in Louisiana, Mississippi, Kentucky, and Virginia—on Tuesday, Nov. 1. Maximus is a federal contractor, and during the open enrollment period, workers there handle a nonstop stream of high-stakes calls from people trying to navigate the Affordable Care Act, Medicare, and Medicaid systems, but they have been pushed to their limit. As stated in a Twitter thread posted by Call Center Workers United, “We’ve been saying for years: during ACA open enrollment, we’re dealing with constant back-to-back calls. Some frustrated callers become abusive and subject us to racist and sexist slurs. We’re paid wages so low it’s nearly impossible to support a family. We’ve had enough.